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· Who is responsible for the processing of your personal data?
· What is personal data?
· From whom do I process personal data and how do I get this data?
· What data do I process about you, what do I use it for and for how long are they stored?
§ Data for processing your order.
§ Information with your order
§ Information about your contact with me
§ Data for an optimal shopping experience
§ Improve the shopping experience based on general information and sales statistics.
§ Personalization based on your account information and purchase history with my shop.
§ Self-set preferences
§ Data Analysis
§ Data for reviews & questions
· Information for competitions and promotions
§ Data to prevent fraud.
§ Social media
§ Data for use of the Google Assistant
· Information Sharing and Disclosure
§ Who will your data be shared with?
§ Distribution and logistics partners
§ Other External Service Providers
§ Only at your request: with other companies
§ Where do I store your data?
§ How is your data secured?
§ How do I handle data from children?
· What rights can you exercise regarding your data in accordance with GDPR?
§ Right to information
§ Right of access
§ Right to correction
§ Right to object
§ Right to data portability
§ Right to Restriction
§ Right to be forgotten / request to delete account.
§ Right to file a complaint
Have question(s)? Ask
Who is responsible for the processing of my personal data?
What is personal data?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address, or e-mail address. And other data that is unique to you, such as your orders or messages.
From whom do I process personal data and how do I get this data?
I process the personal data of anyone who has (had) direct or indirect contact with me, such as clients, (business) customers and contact persons of partners.
I receive the information directly from you when you order or send me a message or favorite shop or item.
In some cases, I can receive your data from others. When someone orders a gift for you, I receive your name and address details. I can also receive information from other parties, but only if you have given those parties permission to provide certain information to me.
What data do I process about you, what do I use it for and for how long are they stored?
Data for processing your order.
Information with your order
I store the following information in relation to your order: your name, (delivery and residential / business) address (es), telephone number, e-mail address, date of birth (if you have provided one), gift coupons and gift cards (if applicable).
I also store your order history in my account including chosen delivery options, including the digital items and subscriptions you have taken out.
In addition, I store the interests you have specified in your account, namely your personalization preferences.
Information about your contact with me
You may send a message or write an email to me 24/7. I use the data stored in your account to contact you in response to your question or complaint to me.
I can help you faster next time by storing your data. I, therefore, keep notes about customer contact with me and with my sales partners.
If sometimes, you call me, the telephone conversation between you and me (or my employees) can be recorded. I have a legitimate interest in using these interactions to improve my services. I save the telephone conversations for 12 months.
When you send me a private message via Twitter or Facebook, the messages will be stored by me for a maximum of 12 months.
Data for an optimal shopping experience
My shop may contain one or several listings. I would therefore like to help you find what you are looking for among all of them. I assure you that my shop works properly so that you can shop optimally.
Improve the shopping experience based on general information and sales statistics.
When you favorite my shop or listing, you will also see other listings that I offer. These are based on the article or category you are currently viewing.
Personalization based on your account information and purchase history with my shop.
If I know who you are, I can make the orders even more personal for you. Just like in your favorite physical store.
Just like that store clerk, I also make recommendations. I look at what you previously bought from me. I do this based on your previous purchases from me. I will not look back for longer than two years.
I have an interest in applying this personalization, namely, to make your life easier and my shop better. You will find what you are looking for faster and will not be bothered with listings and categories that are not relevant to you.
You can indicate your preferences to my shop when you submit your order.
I analyze past orders from my customers and market research.
Data for reviews & questions
I love reviews. And my customers too. Because reviews help you find what you are looking for. When you write a review, you choose whether your personal information or your name is visible to other visitors. You can also use an alias. I may contact you about your review. Reviews have been valuable to customers for a long time.
When you ask me a question via messages or email the same rules given above will apply to you shared data within your question.
Information for competitions and promotions
Data to prevent fraud.
Nobody is waiting for security incidents and fraud, including me. That is why I use personal data to investigate, prevent and combat unauthorized access and fraud. For this, I can also use the services of external service providers.
Data for use of the Google Assistant
If you use Google Assistant, you can interact with my shop via Google Assistant. For example, you can ask me to find a gift for you, put an item on your wish list or ask me where your order is.
Information Sharing and Disclosure
Who will your data be shared with?
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
· Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you purchase a downloadable item from my shop, you can find the product in your account, or it will be sent to you by email if you make the purchase as a guest.
Distribution and logistics partners
To process your order, I work together with distribution partners such post offices, special delivery companies, etc. These parties receive information about your order, name, and delivery address to ensure that they can process your package correctly (for physical items).
I can also work together with various logistics partners. My logistics partners will receive your name and the delivery address from me. They need this information to deliver your package to the address you have chosen.
Other External Service Providers
I also engage other external service providers to help with various things. Sometimes they also need personal data for this. I only share the data that is necessary for the assignment that the external service provider carries out for me. I do not sell your information to these service providers or other third parties. And I conclude agreements with all external service providers in which I agree with what they can do with the data.
Government: United States of America
Sometimes I must pass on personal data to the government. This may, first, occur if certain government institutions need this information for the performance of their duties. The police or judicial authorities may also need certain information in the event of fraud or something else. Certain regulators may gain access to personal data in the context of an investigation.
Only at your request: with other companies
If you wish, I can also pass on your personal data to other companies. I will only do this with your explicit consent.
Where do I store your data?
I store your data in the USA. However, it may happen that certain data that I collect is transferred to or stored at a destination outside, for example, because one of our external service providers is located there. When this occurs, I ensure that it is done in a safe and lawful manner.
How is your data secured?
We take many measures to protect your personal data. Both organizational and technical. I personally take care of your data as well. Through strict access control, I ensure that your personal data is only accessible to me (or my employees) for whom it is necessary that they work with it. Do I give your data to someone else? Then I demand that the other person handles your data as carefully as I do. If you feel that this is not happening, please let me know via message or an email.
How do I handle data from children?
I handle data from children in accordance with recitals 38, 58, 75, articles 40 and 57 of GDPR.
What rights can you exercise about your data in accordance with GDPR?
Right to information
You have the right to an understandable and transparent explanation of how I handle your personal data, and which rights you can exercise in that regard. In this privacy, I have therefore extensively explained which data I collect from you and how I handle your data.
Right of access
You have the right to request access from me at any time to the information that I have available about you. You can request this via message or email. I process applications within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if it is incorrect or outdated and / or to have it completed if it is incomplete. You can do this via message or email to me.
Right to object
You have the right to object to the processing of your data if you do not agree with the way I process your personal data. This right also applies to the data I use for preparing orders. For example, you can ask me to no longer use your data to send you promoting messages.
Right to data portability
You have the right to receive data that you have given to me in the context of the agreement(s) you have concluded with me in a machine-readable format, so that you can store this data in a database of you or of a other party. For this, please contact us. This concerns your name, address and/or other details.
Right to Restriction
You have the right to request the restriction of the processing of your data. This means that I may keep your data but not use it. This right arises in a few cases. If you believe this is the case, you can contact me via message or email.
Right to be forgotten
You have the right to request that I delete any information I have about you. When you submit a request to delete your data, I will delete data that can be traced back to you, except for the data that I must or may keep based on the law. I offer you the option to submit a request via message or an email.
Right to file a complaint
You have the right to file a complaint about the way in which I handle your data. If you have a complaint, I prefer to resolve it with you. Please contact me via message or email. If we become unsuccessful in this, you may resort to all available means.
Have question(s)? Ask
If you have any questions about the way I handle personal data, please feel free to contact me via message or an email.